Refund policy

Returns & Refund Policy – Lush Life Natural Skincare

At Lush Life Natural Skincare, we want you to love your order. If there is an issue, please read our policy below.

Change of Mind

Due to the nature of skincare and hygiene products, we do not offer returns or refunds for change of mind, opened products, or used items.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the item and packaging
• A short description of the issue

Once reviewed, we may offer:

• A replacement product
• Store credit
• A refund (if applicable)

Allergic Reactions / Skin Sensitivity

Please check ingredient lists carefully before purchasing. As everyone’s skin is different, we cannot guarantee reactions and do not offer refunds for allergic reactions or skin sensitivity. We recommend patch testing before full use.

Shipping Issues

We are not responsible for delays caused by postal services once your parcel has been shipped. If your parcel is lost in transit, please contact us and we will do our best to assist.

How to Contact Us

For all return or refund enquiries, please email us at lushlifenaturalskincare@gmail.com  or message us on Instagram @lushlifenaturalskincare.

Policy Updates

We may update this policy at any time without notice.